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Return Policy

All returns must be authorized by Willow Medical before returning. Product must be returned within 30 day of purchase with a RGA from Willow Medical.  After obtaining an RGA, each return must include the following information:

    Customer name and address

    RGA number.

    Willow Medical order number.
Defective orders are returnable with authorization. Non-defective orders may be returned, provided customer has obtained prior authorization from Willow Medical.  Defective product, properly noted damaged product and returns that are the result of a Willow Medcial error may be returned at Willow Medical expense and for a full credit.

Restocking Fee

Return from Date of Invoice     Re-stocking fee Percentage

0 – 30 Days                                       15% plus freight


Willow Medical will send a shipping label prepaid by Willow Medical to the customer for all returns.  All returns most be sent back to 114 Tradition Trail Holly Springs NC 27540.